SHALLOM OSALUME JOHNSON

Project Management & Creative Operations Professional

Lagos, NG.

About

Resourceful and driven graduate with hands-on experience in operations, project support, and creative design. Adept at managing administrative tasks, enhancing customer experiences, and supporting team objectives through strong communication and problem-solving skills. Passionate about using creativity and structure to solve real-world problems in fast-paced environments.
Currently seeking a graduate trainee role to further develop professional capabilities.

Work

Creatify Inc

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Graphics Designer

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Summary

Developed and executed creative concepts and designs for digital campaigns and marketing materials, ensuring brand identity alignment and achieving strategic objectives.

Highlights

Developed and executed creative concepts and designs for digital campaigns, including social media posts, website assets, and marketing materials, ensuring alignment with brand identity and objectives.

Collaborated cross-functionally with marketing and content teams to deliver cohesive brand messaging across all platforms, significantly enhancing audience engagement and brand recognition.

Managed multiple complex design projects from concept to completion, consistently delivering high-quality outputs under tight deadlines and optimizing workflow efficiency.

Contributed innovative ideas during brainstorming sessions, elevating visual storytelling and creative solutions for diverse campaigns.

Designed and produced high-quality visual assets, such as logos, infographics, and interactive designs, to strengthen brand identity and optimize user experience across digital and print platforms.

Partnered with cross-functional creative teams to develop and maintain cohesive brand identities, ensuring alignment with company vision and design standards.

Accretio Africa

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Operations Associate

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Summary

Provided comprehensive operational and administrative support, enhancing efficiency and client satisfaction through strategic implementations and meticulous task management.

Highlights

Implemented a comprehensive database management system, significantly improving access to client information and reducing inquiry response times.

Provided high-level administrative support to senior management, including calendar management, expense tracking, and strategic report generation, enhancing operational efficiency.

Streamlined recruitment and onboarding processes for new talent, including conducting interviews and coordinating orientation sessions, contributing to successful team integration.

Served as the primary point of contact for escalated client issues and inquiries, resolving complex problems promptly and maintaining high levels of client satisfaction.

Managed diverse administrative tasks, including meticulous filing, accurate data entry, and comprehensive document preparation.

Conducted in-depth research on industry trends and competitor analysis, providing actionable insights to inform strategic decision-making and business development.

Volunteer

Customer Care Representative

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Youth Empowerment Development Initiative (YEDI)

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Provided customer support and managed facility operations, contributing to enhanced participant satisfaction and program effectiveness.

Highlights

Maintained facility to exemplary standards, ensuring optimal cleanliness and functionality, which contributed to a remarkable 20% increase in participant satisfaction scores.

Collaborated with program supervisors to enhance curriculum tailored for teens and youths, resulting in a notable increase in participant engagement and program effectiveness.

Provided swift and accurate responses to participant inquiries, consistently achieving high participant satisfaction rates.

Executed fun and engaging events through meticulous planning and strategic execution, significantly increasing participant attendance and engagement.

Maintained accurate records and ensured data integrity and compliance for all program activities.

Education

University of Abuja

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BA English Language Grade:

Languages

English

Fluent

Yoruba

Conversational

Skills

Software & Tools

Microsoft Office Suite, G Suite, Zoho Suite, Asana, Database Management Systems.

Creative Design

Graphic Design, Visual Storytelling, Brand Identity Development, Digital Campaign Design, Infographics, Logo Design, Interactive Design.

Project & Operations Management

Project Management Support, Workflow Optimization, Operational Efficiency, Process Improvement, Strategic Planning, Recruitment Support, Onboarding.

Communication & Interpersonal

Effective Communication, Customer Relations, Active Listening, Cross-functional Collaboration, Client Satisfaction, Dialogue Facilitation.

Analytical & Problem Solving

Problem Solving, Data Analysis, Strategic Decision-Making, Research & Analysis, Competitive Analysis.

Leadership & Development

Leadership Development, Mentorship, Workshop Facilitation, Program Management, Youth Empowerment.

Digital Marketing

Digital Campaigns, Social Media Marketing, Content Marketing, Brand Recognition.

Administrative Support

Calendar Management, Expense Tracking, Report Generation, Data Entry, Document Preparation, Record Keeping.

Personal Attributes

Adaptability, Creative Thinking, Results-Oriented, Meticulous Planning.

Interests

Arts & Culture

Watching old movies, Photography.

Personal Development

Reading, Youth Empowerment, Entrepreneurship.

Lifestyle

Fashion and styling.

Certificates

Project Management Professional (PMP)

PMI (Expected)

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